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'Holiday Autos' Car Rental Scam - South Africa
Image by Hulivili
Do you know that feeling of disappointment when your rental car was not the Toyota Land Cruiser suggested by the booking form, but a Hyundai Tucson! Well, my holidayautos.com -nightmare did not end in that: when driving up the Sani Pass in South Africa - a road strictly for 4x4s - I discovered that the Tucson was not a 4x4 at all, but a front-wheel-drive! At that stage, unfortunately, it was too late and the car had to be towed from the mountain pass...After my otherwise nice vacation, I was of course expecting some sort of an apology and reimbursement from Holidayautos, but the customer service (after 5 weeks of waiting) denied mistake from their part, any reimbursement was denied, and I was even accused of negligent driving! I am pasting the customer service responses below...but can't believe a big name like Holidayautos can be such a scam! Googling for customer reviews, everybody seemed to have a really bad experience with this company.
9:33 AM All Rental Cars in One Location
Image by Old Shoe Woman
Friday, June 8, 2007 was traveling day. It was a LONG day. Carl and I had stayed out too late the night before and attempted to pack up before going to bed. I still had many things to pack before leaving. Carl had an earlier flight than Jim and me. We are finally packed and heading to return the rental car and catch our flight out of Vegas to Atlanta.
In hindsight, it would have been better if we had dropped Carl off at the airport first. Then Jim and I could have returned the rental car. That would have prevented Carl from missing his flight home.
2007 March - Back to the rental car
Image by suburban_war
awful, awful rental car
This was taken AT Enterprise when I was bringing it back to them because the tire blew out on the highway. As you may be able to see in this pic, the spare wheel is bent and going flat quickly. That happened just on the way to Enterprise from the shop.
Orignal From: 'Holiday Autos' Car Rental Scam - South Africa
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